Why Am I Getting a Ponybuy Error Message?

If you're seeing a Ponybuy error message while trying to shop on Taobao, 1688, or Weidian, don’t panic. These errors usually occur due to payment issues, shipping restrictions, or account verification problems. Ponybuy is a reverse Taobao shopping platform that helps international buyers purchase from Chinese marketplaces, but occasional technical hiccups can happen.

Common Ponybuy Error Messages and Solutions

1. "Payment Failed" Error

This often happens if your card isn’t accepted or there’s insufficient balance. Try using PayPal or Alipay instead. Also, check if your bank blocks international transactions.

2. "Shipping Not Available to Your Country"

Some sellers don’t ship overseas. Use Ponybuy’s warehouse address in China, and they’ll forward your package internationally.

3. "Login Failed" or "Account Blocked"

Clear your browser cache or try logging in via a VPN. If your account is temporarily blocked, contact Ponybuy support.

How to Avoid Future Errors

- Double-check your shipping address and payment details before checkout.

- Keep your Ponybuy account verified with up-to-date contact information.

- Use a stable internet connection to prevent transaction interruptions.

Need More Help?

If errors persist, contact Ponybuy’s customer service with screenshots of the issue. They usually respond within 24 hours with a solution. Happy shopping!