If you're an international shopper looking to buy from Chinese e-commerce platforms like Taobao, 1688, or Weidian, PonyBuy is your go-to reverse shopping agent. But before placing your order, it's essential to know PonyBuy's operating hours to ensure smooth transactions and timely support.

What Are PonyBuy’s Operating Hours?

PonyBuy operates primarily during standard business hours in China (UTC+8). Customer service is typically available from 9:00 AM to 6:00 PM, Monday to Friday. However, the platform allows 24/7 order placement, meaning you can submit purchases anytime, even outside support hours.

Does PonyBuy Offer Weekend Support?

While PonyBuy’s customer service team may have limited availability on weekends, you can still place orders and track shipments. For urgent inquiries, it's best to contact them during weekdays for faster responses.

How Do Time Zones Affect PonyBuy’s Services?

Since PonyBuy is based in China, international shoppers should consider time zone differences when expecting replies or order processing. Orders placed outside business hours may be processed the next working day.

Can You Get Help Outside Operating Hours?

PonyBuy provides an FAQ section and automated order tracking, allowing users to find answers independently. For personalized assistance, submitting a ticket or email ensures your query is addressed once support resumes.

Why Choose PonyBuy for Reverse Shopping?

With reliable operating hours, efficient customer service, and seamless international shipping, PonyBuy simplifies buying from Chinese marketplaces. Whether you need a Taobao agent or consolidated shipping, PonyBuy ensures a hassle-free shopping experience.

Plan your purchases wisely by keeping PonyBuy’s operating hours in mind, and enjoy a smooth cross-border shopping journey!