What is PonyBuy and how does it work?
PonyBuy is a leading reverse Taobao shopping platform that bridges the gap between international buyers and Chinese e-commerce sites like Taobao, 1688, and Weidian. Acting as your personal shopping agent, PonyBuy handles purchasing, consolidation, and global shipping—eliminating language barriers and complex logistics. Simply paste product links into their dashboard, and their team manages the rest.
Why choose PonyBuy over other shopping agents?
Unlike generic forwarders, PonyBuy specializes in Chinese platforms with unique perks: real-time order tracking, 24/7 bilingual support, and AI-powered price monitoring to alert you about discounts. Their warehouses in Shenzhen and Guangzhou ensure faster processing, while transparent fees (no hidden charges) make budgeting predictable for buyers in the US, EU, and Australia.
How much does shipping with PonyBuy cost?
Shipping fees depend on parcel weight, destination, and carrier (DHL, FedEx, or EMS). For example, a 2kg package to the US starts at $18 via economy air mail. PonyBuy’s calculator tool provides instant estimates, and their "Combine & Save" feature reduces costs by merging purchases from multiple stores into one shipment.
Can I return items purchased through PonyBuy?
Yes, but conditions apply. PonyBuy facilitates returns within China during their 45-day free storage period. They inspect items for damage before shipment and assist with seller negotiations. Note: International returns are costly, so they recommend thorough QC checks via their photo verification service ($0.50/item).
Pro tips for first-time PonyBuy users
1. Use their browser extension to auto-convert prices to your local currency.
2. Opt for "Value-Added Tax (VAT) Included" shipping lines to avoid customs surprises.
3. Join their loyalty program—frequent shoppers earn credit toward future orders.
With 300,000+ satisfied customers, PonyBuy turns the complexity of cross-border shopping into a seamless experience. Whether you’re dropshipping or buying personal items, their end-to-end service ensures you get authentic Chinese products at competitive prices.