What is PonyBuy and how does it work?

PonyBuy is a leading reverse Taobao shopping platform that helps international customers purchase products from Chinese e-commerce sites like Taobao, 1688, and Weidian. Simply paste the product link into PonyBuy’s search bar, and their team will handle ordering, quality checks, and global shipping to your doorstep.

Why should I use PonyBuy instead of buying directly?

Many Chinese platforms don’t accept foreign payment methods or ship internationally. PonyBuy solves this by acting as your Taobao agent, providing secure transactions, consolidated shipping, and multilingual customer support—making cross-border shopping hassle-free.

How do I pay for my orders on PonyBuy?

PonyBuy accepts major international payment methods, including credit cards, PayPal, and bank transfers. Their transparent pricing includes product costs, domestic Chinese shipping, and international freight—no hidden fees.

Does PonyBuy offer package consolidation?

Yes! PonyBuy’s warehouse can store multiple purchases from different sellers and combine them into a single shipment, saving you up to 70% on international shipping costs compared to individual deliveries.

What countries does PonyBuy ship to?

PonyBuy delivers worldwide, including the US, UK, Canada, Australia, and most European countries. They work with trusted carriers like DHL, FedEx, and EMS for reliable international parcel delivery.

How long does shipping take with PonyBuy?

Delivery times vary by destination (typically 7-15 business days after dispatch). Express options are available for faster service, while sea shipping offers budget-friendly rates for larger purchases.

Can PonyBuy help with returns or disputes?

Absolutely. Their local team in China can communicate with sellers for returns, refunds, or quality issues—something that’s difficult for individual overseas buyers to manage independently.

Are there any items PonyBuy can’t ship?

Due to customs regulations, PonyBuy cannot ship certain restricted items like batteries, liquids, or counterfeit goods. Always check their prohibited items list before ordering.

How does PonyBuy ensure product quality?

Before international dispatch, PonyBuy offers optional quality inspection services where they verify item authenticity, check for damages, and confirm specifications—giving you peace of mind.

What makes PonyBuy better than other Taobao agents?

With competitive service fees, real-time package tracking, 24/7 customer support, and a user-friendly interface, PonyBuy stands out as a top choice for international shoppers buying from China.

Start shopping smarter today by visiting PonyBuy.com—your gateway to millions of Chinese products with international shipping solutions!